![]() ![]() We all cooked for the whole ride to the Loveland airport where we got off to transfer to smaller shuttles for the rest of the trip home. The driver advised it was broken and just left it on even though I asked him to shut it off. On a lovely 70 degree day, when we got on the bus, it felt like heat was blasting full force. Like an idiot, on the way back I figured it would be fine, but nope. Tough cookies to you, their customer who trusted that they would deliver you safely and on time. No assistance with rebooking flights or covering any additional costs you incurred by missing your flight. No calls to Uber or Lyft to aid passengers. The only thing they would do was refund your fare. ![]() We finally learned we were stuck until GROOME got another vehicle there, which meant people were going to miss their flights. The driver simply pulled off the road and we all sat there for a while, not knowing what was going on. On the way to the airport, our bus full of people broke down at 3:30 am. I will NEVER book with them again after BOTH vehicles on my recent March 2022 round trip to/from DIA were bad. Again we made it home - late - but it seemed like a less than professional service at their new higher fares.ĪVOID GROOME TRANSPORTATION!!! They have gone downhill badly over the years. ![]() Then we had to all drag our bags through the muddy parking lot to find our shuttle vans to take us to our final destination. So we got back to Loveland an hour late without any semblance of an explanation or apology. On our return we were waiting at the airport well past the appointed time for our bus - which showed up 30 minutes late, and then took 30 minutes to board everyone. And since the "bigger van" supposedly had a flat tire the 14 of us had to endure the ride to DIA crammed into a 14-person van. On our recent trip to DIA we had to tell our (professional) driver how to find the Harmony Transportation Center - despite their having a GPS device at their fingertips. I recognize that Covid and the economy have changed a lot in recent years, but Groome does not seem to be rising to the challenges. We've used Groome (and their predecessor) numerous times over the years with mixed results. ![]()
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